In this practice we take complaints very seriously indeed and try to ensure that you are pleased with your experience of our service.
When you complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about the service to be handled. We learn from every mistake that we make and we respond to your concerns in a caring and sensitive way.